Your privacy is our top priority at Pokom5. Find out exactly how your personal data is collected, where it is stored, and how it is kept secure — all explained in plain English.
Key Pillars of Pokom5's Privacy Policy at a Glance
All data transmitted on Pokom5 is protected by 256-bit SSL encryption, keeping your personal and financial information secure at all times.
Your name, phone number, and transaction details are never sold or shared with advertisers or third parties.
All data is stored on secured servers. Regular security testing and updates are carried out to prevent unauthorized access.
You may request to view, correct, or delete your stored data at any time.
We are fully transparent about which cookies Pokom5 uses, why we use them, and how you can disable them if you choose.
For any questions or concerns about data protection, our support team is available around the clock to help.
Your data is 100% secure. Feel free to reach out if you have any questions.
View FAQsOur Commitment: Pokom5 respects your privacy. This policy is written in plain, straightforward language so you can truly understand what we do with your data.
Pokom5 is a trusted online gaming and Sports Betting platform for users in Bangladesh. Providing our services requires us to collect certain personal information. This Privacy Policy explains what data Pokom5 collects, why it is collected, how it is used, and how it is kept secure.
By creating an account or using Pokom5, you are considered to have read and accepted this Privacy Policy. Please read it carefully before registering.
This policy was last updated in January 2026. We will notify you in advance of any significant changes.
Pokom5 only collects information that is necessary to deliver our services smoothly. We have no interest in data we do not need.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Phone Number | Account Management | For the lifetime of the account |
| NID / Passport | Age & Identity Verification | 5 Years |
| Transaction Information | Financial Records & Dispute Resolution | 7 Years |
| IP & Device Logs | Security & Fraud Prevention | 1 year |
| Cookie Data | Improving User Experience | Up to 30 days |
Pokom5 uses your data solely for specific, legitimate purposes. Each purpose is clearly outlined below.
Core information is required to create your account, log in, process deposits and withdrawals, and manage your gaming activity. These services cannot be provided without it.
IP and device data is analyzed to detect multiple accounts, bonus abuse, or suspicious transactions — protecting the interests of all Pokom5 members.
Certain information must be retained for a specified period by law to comply with anti-money laundering and KYC regulations. This data is used solely for legal purposes.
We analyze user experience data to make the platform more intuitive and efficient. All such analysis is conducted on fully anonymized data.
You can opt in to receive SMS or notifications about new Pokom5 promotions and offers. This is entirely optional — you can opt out at any time.
Learn: Pokom5 never sells or transfers your personal data to third parties for advertising purposes.
Pokom5 follows industry-standard technologies and practices to protect your data. Our security layers are described in detail below.
Only authorized Pokom5 staff may access your data, and solely on a need-to-know basis. All access is logged and reviewed regularly.
In the event of a data breach, Pokom5 will notify affected users within 72 hours and take prompt remedial action.
Stay Vigilant on Your End: Use a strong password, never share it with anyone, and report any suspicious activity to Pokom5 Support immediately.
Pokom5 uses cookies on its website. Cookies are small text files stored in your browser that help us improve your experience.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect login functionality and certain services.
As a Pokom5 member, you have certain fundamental rights over your personal data. Each of these rights is outlined in detail below.
You may request a copy of the personal data we hold about you.
You can contact our support team to correct any inaccurate or incomplete information.
Upon account closure, you may request deletion of all data beyond what we are legally required to retain.
You may object to marketing communications or specific types of data processing.
You may request a copy of your data in a machine-readable format.
If you have a privacy-related complaint, you can raise it directly with our support team.
To exercise any of the rights listed above support@pokom5.comEmail us or reach out via live chat. We will respond within 30 days of receiving your request.
Pokom5 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and additional documentation may be requested if there is any doubt.
If we become aware that data from a minor has been collected, the account will be closed immediately and all associated data will be permanently deleted.
A Note for Parents: If your child has created an account on Pokom5, please immediately support@pokom5.comto get in touch.
Pokom5 may update this Privacy Policy as needed. For any significant changes, advance notice will be provided via SMS to your registered phone number or through a notification on the platform.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to get in touch.
For quick answers to common questions, visit our FAQ Page View.