Please read these terms and conditions carefully before using Pokom5. All important conditions related to accounts, bonuses, payments, and betting are covered here.
What's covered in these Terms & Conditions
Learn about the age requirements, identity verification, and single-account policy for opening an account on Pokom5.
Learn about eligibility for welcome bonuses, cashback, and other promotions, along with their wagering requirements.
Terms covering deposit limits, withdrawal procedures, verification methods, and transaction timeframes.
Terms covering betting limits, cancellation policy, what to do in case of a match error, and fair play guarantees.
Find out which activities are strictly prohibited on Pokom5 and what consequences rule violations may have on your account.
When and how Pokom5 may update its terms and conditions, and how you will be notified.
Have a question? Get in touch with us.
View FAQsImportant: Creating or continuing to use an account on Pokom5 means you have fully read and accepted these terms and conditions. Failure to comply may result in account suspension or termination.
Pokom5 is an online gaming and Sports Betting platform operated for users in Bangladesh. These terms and conditions ("Terms") constitute a legally binding agreement between Pokom5 and all its registered members.
By registering on Pokom5, making a deposit, or using any gaming or betting service, you confirm that you have read, understood, and agreed to these terms and conditions.
Pokom5 reserves the right to modify these terms and conditions at any time. Continued use of the platform following any changes will be deemed acceptance of the revised terms.
You must be 18 years of age or older to open an account on Pokom5. Providing a false date of birth during registration will result in immediate account closure and possible forfeiture of all balances. Pokom5 may request proof of age for verification at any time.
Each individual may only register one account. If multiple accounts belonging to the same person are found, all will be closed and all bonuses forfeited. Attempting to open multiple accounts from the same device, IP address, or payment method is also strictly prohibited.
All information provided at registration must be accurate and truthful. Providing false or misleading details may result in account suspension at any time. To update your name, phone number, or any other information, please contact our support team.
You are responsible for keeping your account password and login credentials secure. Your account must not be shared with anyone else. If you suspect unauthorised access, notify Pokom5 support immediately.
Please note: Selling, transferring, or renting your account is strictly prohibited. If such activity is detected, the account will be permanently closed.
Pokom5 follows a KYC (Know Your Customer) process to maintain a safe and transparent environment. You may be required to verify your identity before making a withdrawal or upon exceeding certain limits.
KYC verification is typically completed within 24 to 72 hours of document submission. Withdrawals may be delayed until verification is complete. If any discrepancies are found, additional documents may be requested.
Warning: Any attempt to submit fraudulent documents or falsify identity will result in permanent account closure and may be reported to the relevant authorities.
You can deposit to Pokom5 using bKash, Nagad, or Rocket. All transactions are secured with SSL encryption. Please note the limits below before making a deposit.
| Payment Methods | Minimum Deposit | Maximum Deposit/Day | Processing Time |
|---|---|---|---|
| BKash | ৳10 | ৳50,000 | Instant |
| Nagad | ৳10 | ৳50,000 | Instant |
| Rocket | ৳20 | ৳30,000 | Instant |
Withdrawals on Pokom5 are fast and secure. Approved withdrawals are typically processed to your mobile banking account within 3 to 5 minutes.
Withdrawals may be delayed in certain situations — such as incomplete KYC, detection of suspicious activity, or unmet bonus wagering requirements. In such cases, the Pokom5 support team will reach out to you.
Note: Bonus balance cannot be withdrawn directly. Funds only become withdrawable once the wagering requirements for the bonus have been met.
All bonuses and promotions on Pokom5 come with their own terms and conditions. Please read the relevant terms carefully before claiming any bonus.
Warning: Pokom5 reserves the right to modify, suspend, or cancel any promotion at any time. Bonus offers are time-limited and apply to eligible members only.
The following rules apply to all members when placing bets on Pokom5. These rules are in place to ensure a fair gaming environment.
Minimum and maximum bet limits vary by market and game and are displayed on the platform. Pokom5 reserves the right to adjust these limits at any time.
Odds in Live Betting change in real time. The odds displayed at the moment a bet is confirmed are final. Pokom5 is not liable for bets voided due to disconnection or technical issues.
The following activities are strictly prohibited on Pokom5. Violations may result in permanent account closure and forfeiture of all balances.
Pokom5 believes gaming should always be fun. To promote responsible gaming, we offer a range of protective tools and features.
For more details, please read our Responsible Gaming Page here.
Pokom5 takes the protection of your personal information seriously. Your name, phone number, and transaction details will never be sold or shared with any third party.
For details on how we collect, store, and use your information, please see our Privacy Policy Read more.
Pokom5 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, advance notice will be provided via the registered phone number or platform notifications.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. We recommend checking this page regularly.
If you have any questions or concerns regarding these terms and conditions, please contact our support team.
For answers to more common questions, visit our FAQ Page here.